Troubleshooting

Render failed

Common provider errors.

When a job enters the failed state, open the job detail page and look at error.code:

  • PROVIDER_UNAVAILABLE β€” provider is down or rate-limited. Retry later.
  • INVALID_INPUT β€” dimensions below the provider's minimum (Seedream needs β‰₯ 3,686,400 pixels). Bump resolution.
  • NO_PROVIDER β€” no registered provider covers this job_type Γ— model. Usually means Volcengine API key isn't configured.
  • MODERATION_BLOCKED β€” prompt or output hit safety filters. Rephrase.
  • PROVIDER_TIMEOUT β€” async task didn't finish in 10 minutes. File a support ticket with the job id.

Credits are refunded automatically on any failure path, even if the error happens after the provider has started work.

Last updated 2026-04-17Needs more detail? β†’