Troubleshooting
Render failed
Common provider errors.
When a job enters the failed state, open the job detail page and look at error.code:
PROVIDER_UNAVAILABLEβ provider is down or rate-limited. Retry later.INVALID_INPUTβ dimensions below the provider's minimum (Seedream needs β₯ 3,686,400 pixels). Bump resolution.NO_PROVIDERβ no registered provider covers this job_type Γ model. Usually means Volcengine API key isn't configured.MODERATION_BLOCKEDβ prompt or output hit safety filters. Rephrase.PROVIDER_TIMEOUTβ async task didn't finish in 10 minutes. File a support ticket with the job id.
Credits are refunded automatically on any failure path, even if the error happens after the provider has started work.
Last updated 2026-04-17Needs more detail? β