Troubleshooting
Credits didn't refund
How reconciliation works.
Refund happens inside the inline runner when a job transitions to failed or cancelled. If you see a failed job but balance didn't move back:
- Check
/v1/billing/ledgerβ look for areason: refundrow with ref_id = your job id. - If that row exists, balance is correct β you're probably comparing against a cached top-nav balance. Refresh.
- If the row is missing, file a support ticket with the job id; we'll reconcile manually (rare edge case).
Last updated 2026-04-17Needs more detail? β